Meera Shanaaz Aneez

Accountabilities and Responsibilities

• Build the technology roadmap and vision
• Scale the team and delivery (10x)
• Architectural and design decisions
• People management, recruitment, coaching and mentoring

Notable Outcomes

• Delivered full NPP-PayTo capability; first bank to implement it in Australia
• Delivered password-less login capability

Accountabilities and Responsibilities

• Create the product and technology roadmap and vision for Bendigo Bank Internet and Mobile Banking
• Scale the team and delivery (10x)
• Migrate the application from on-prem to cloud
• Establish ways of working across large enterprise and start-up teams
• Shorten deployment cycle time and increase customer value drops
• Architectural and design decisions
• People management, recruitment, coaching and mentoring

Notable Outcomes

• Defined a clear product vision, roadmap and OKRs for FY23, and delivered to them
• Established engineering teams and delivery squads to deliver to the OKRs
• Promoted 2 Senior Engineers to Engineering Managers, with the right support for them to grow
• Coached and promoted Product Leadership from within
• Improved Team Health from 7.0 to 8.4 within 8 months
• Delivered full NPP-PayTo capability; first bank to implement it in Australia
• Delivered password-less login capability

Technologies: Voice Apps (Alexa, Google), Azure, Serverless Computing, Event-based architecture, Microsoft Data Warehouse, Azure ML, DevOps, Infrastructure as Code (Terraform, ARM), Azure DevOps, Data Explorer, Stream Analytics, Data Factory, Event Hub, AKS.

Accountabilities and Responsibilities

• Establish architecture, BA and development teams and software engineering disciplines
• Effective definition and delivery of architecture and solutions
• Understand both the technology and the business functions of services; guide and advise business and IT stakeholders
• Develop and deliver the overall functional roadmaps in collaboration with Value Stream Leads, Program Managers, Product Teams and Business teams
• Represent the business process owner in all underlying IT processes which enable or support business solutions in the portfolio
• Overall technology direction of the relevant IT solutions, suitability for meeting business objectives, and ongoing support and development progression
• Project and program estimation, business case building, technology and architecture roadmaps
• IT platform risk management
• Drive innovation across the business unit: evaluate emerging technologies, hackathons, PoCs and pilots
• Cost optimisation through economies of scale, cloud optimisation, re-use and optimal technology selection
• Contribution to the annual budgeting process

Notable Outcomes

• Led and defined the architectural and capability roadmap
• Defined the Product Model architecture and solution, from ideation to execution, for the New Energy business
• Successful mobilisation, design, delivery and 24-month strategic direction of AGL’s Virtual Power Plant
• Machine Learning platform evaluation through simultaneous Proofs of Concept across AWS, Azure and Google Cloud
• Established a continuous shaping process to enable a manageable flow of work
• Achieved 50/50 gender diversity
• Led the creation of the architecture roadmap for AGL’s Integrated Energy, with 3 large programs in flight covering about 60 applications, used as the blueprint for all technical solutions and designs
• Developed an automated risk management framework for proactive risk monitoring across the platform
• Identified around AU$3 million in savings through re-use, cloud optimisation and governance

Accountabilities and Responsibilities

• Managing multiple global distributed Banking and Financial Services customers
• Planning and budgeting; pricing negotiations and contract management
• Account financial management: budgeting, forecasting, top-line and bottom-line management, cost optimisation and monitoring
• Solution consulting, RFI and RFP response creation and management, bid management
• Strategic account planning and tracking; pre-sales and account mining
• Build, expand and diversify services and relationships
• Delivery management, including stakeholder management and executive reporting
• People, career and team management, with regular performance reviews, goal setting, coaching and mentoring
• Internal practice development strategy

Notable Outcomes

• Consistently achieved 15–20% growth in both top line and bottom line
• Delivered about US$3 million of value-added services annually out of a US$30 million portfolio
• Managed a team of 400 people delivering services from business requirements to production support and call centre, consistently achieving an Employee Satisfaction Score above 4 (out of 5), above the Business Unit average
• Consistently achieved a Customer Satisfaction Score above 3.8 (out of 5), above the Business Unit average
• Consistently achieved >95% operational compliance (forecast accuracy, invoicing and contract management, span of control, reserves maintenance) despite the size of the engagement
• Streamlined reporting at project, program and executive level
• Established an Account Governance framework with both customer and internal teams
• Zero escalations on delivery and relationship
• Managed 60+ customer stakeholders simultaneously
• Conducted Women Empowerment events, both internal to the organisation and for customers
• Taught Applied Science and Robotics to middle school children as part of STEM education volunteering
• Organised and presented 7 workshops and roadshows on Digital, Agile, DevOps, Offshoring and RPA
• Conducted hackathons on Blockchain with Trade Finance and Distributed Ledger themes
• Provided an automation solution to save up to $10 million on a migration activity
• Provided a new operating model and delivery model that moved time to market from annual to quarterly, with a 30% reduction in cost of operations and improved SLAs
• Completed an AU$100 million IT Operations assessment with proposed cost savings of 25–45% through various models and levers

Technologies: J2EE, C++, IBM suite of applications, VB.NET, Visual Basic, C#, Unix, FIX Protocol, Business Objects.

Responsibilities

• Business analysis, requirement analysis and gathering
• Solution design, development and testing
• Release management, deployment support and management
• Distributed team delivery planning and management
• Testing support and level 2/3 application support
• Development at all tiers of the applications
• Project planning, tracking, management and delivery
• 360° stakeholder management

Notable Outcomes

• End-to-end development and implementation of a trading system and 4 supporting systems
• Complete re-write of the trading system from client-server Visual Basic to a 3-tier web-based system, with straight-through processing, contextual search, excellent user experience, full trade life-cycle and comprehensive reporting
• Built middleware C++ processes for FIX messaging and real-time trading with push technology
• Deployment and release automation across 5 regions
• Complete revamp of the client mandate and portfolio management system
• Managed a large integration program of 150+ applications, in 3 phases over 3 years, as part of a major merger
• As solution consultant, designed end-to-end application architecture, including STP, search and real-time publishing solutions
• Managed a team of 35, including customer teams
• Considered an SME by both customer and business
• Established automation and processes for release and deployment management; automated unit testing using JUnit

Key Learning

• Started as a Visual Basic programmer and quickly scaled up to J2EE to revamp legacy systems
• Early in the migration, moved some untested code to production, corrupting data; this led to putting the right testing and validation processes in place, and the rest of the migration was executed successfully
• Stakeholder management at various levels and across teams
• A key learning period for stepping into the next role as Account Manager

Technologies: Visual Basic, ASP, COM, COM+, Java, J2EE, Crystal Reports, Business Objects, WebSphere Portal, Rational Tools, HTML, JavaScript, CSS, XML, MQ Series, Perl, Oracle, UNIX, MS SQL Server.

Responsibilities

• Business analysis, requirement analysis and gathering
• Solution design, development and testing; user interface design
• Release management, deployment support and management
• Distributed team delivery planning and management
• Testing support and level 2/3 application support
• Development at all tiers of the applications

Notable Outcomes

• Developed a Perl-based ETL program that was 5x faster than the existing ETL
• Designed and developed Cognizant’s first multilingual e-commerce website, including content and template management so users could directly manage content for various languages
• Migration of the payment evaluation and credit risk calculation system to a new version of Total System
• Developed the first internal suite of Knowledge Management Systems and framework, adopted across 20 customers within the organisation

Key Learning

• Project management and stakeholder management
• New technology in every project and customer